Refund & cancellation policy.

1. Overview

This Refund and Cancellation Policy forms part of our Terms & Conditions. It sets out the conditions under which a refund may be granted and how to cancel a service.

2. Refund eligibility

Where a fee has been paid, a refund may be granted if:

• The service was not delivered as agreed upon; or
• You cancel within 7 days of payment and before any work has begun.

Refunds will not be provided once work has commenced, or where a service has been partially or fully delivered.

3. Cancellation procedure

To cancel a service, email your cancellation request to hello@freewebsiteguy.co.za. If cancellation occurs after work has commenced, payment for the work completed up to that point will be due.

4. Non-refundable items

Certain items are non-refundable, including:

• Initial consultation fees (where charged)
• Design deposits
• Ongoing services such as monthly maintenance or support already rendered
• Third-party costs you incur directly (e.g. domain registration and hosting fees paid to your provider)

5. Refund process

Once a refund is approved, it will be processed within 5–7 business days to your original payment method. Bank or provider processing times may add to this.

6. Contact

For refund or cancellation requests, contact hello@freewebsiteguy.co.za or use the intake form.

Free Website Guy
Johannesburg, Gauteng, South Africa